Security & Infrastructure Overview

Last Updated: September 9, 2026

At Knova Consult, security, compliance, and confidentiality are foundational to our AI voice and communications infrastructure. We handle inbound reception, dispatching, and high-conversion appointment bookings for businesses across healthcare, trades, and professional services.

1. Data Encryption

All data transmitted between clients, end-users, and Knova Consult infrastructure is encrypted in transit using TLS 1.3 protocol. Stored assets, lead information, and operational state logs are encrypted at rest using industry-standard AES-256 encryption.

2. Telephony & AI Voice Infrastructure

Our voice agent deployments utilize enterprise-grade WebRTC and SIP trunking protocols managed in isolated cloud instances. Voice session tokens are ephemeral and expire immediately following call completion. Audio streams and transcriptions are strictly restricted to operational dispatching and quality assurance.

3. Regulatory & Messaging Compliance

• A2P 10DLC & TCPA: All automated SMS communications adhere strictly to TCPA guidelines and carrier 10DLC brand/campaign registration standards.
• Payment Data (PCI-DSS): Credit card transactions and trial activations are processed directly via Stripe API endpoints. Knova Consult servers never store or handle raw credit card numbers.
• HIPAA Readiness: Healthcare and medical spa intake configurations enforce strict data isolation and privacy controls for personal health information.

4. Zero Third-Party Resale

We maintain a zero-resale policy. Lead details, customer contact information, and caller analytics are exclusively owned by the business account holder and are never shared, sold, or monetized.

5. Vulnerability Reporting

If you discover a security vulnerability or have concerns regarding data protection, please notify our security team immediately at manager@knovaconsult.com.