Privacy Policy

1. Introduction

Knova Consult ("Knova," "we," "us," or "our"), a brand of The Know Network Corp., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a consultation with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information when you interact with us:

• Contact Information: Name, email address, phone number, and business name
• Appointment Data: Booking preferences, session dates, and time zone
• Usage Data: IP address, browser type, pages visited, and referring URLs
• Communications: Messages, inquiries, and responses you send us
• SMS Consent: Records of your opt-in consent to receive text messages

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm strategy sessions and appointments
• Send appointment reminders and booking confirmations
• Send marketing communications you have consented to receive
• Improve our services and website experience
• Comply with legal obligations
• Respond to your inquiries and provide customer support

4. SMS / Text Message Communications

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business (e.g., CRM platforms, calendar tools, SMS delivery providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

SMS Opt-In Data: No mobile phone numbers or SMS consent information will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to analyze website traffic and improve your experience. This includes:

• Meta (Facebook) Pixel for advertising analytics
• Google Analytics for website usage statistics

You can control cookie settings through your browser preferences.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. SMS consent records are retained for a minimum of 4 years as required by applicable regulations.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at manager@theknownetworkcorp.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: